“The Integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of it’s primary activites” An Intrgrated Facility Service Solution generates workflow synergies with management optimization, which creates value. The cornerstones of the imperial Nine Security & investigation services approch to facility management are people and processes. Motivated people and a continuous focus on processes result in cost reductions in the form of synergiesand ntegration. Integration has a positive effective effect on employee satisfication, not only for the client’s staff, but for the Imperial Nine Security & investigation services employees as well. Employee satisfication has a direct impact on the quality of services-especially in the service industry.